Phone Connect

Nothing is as important astalking to your customer or business partner. Our Phone Connect solution is the ideal toolto take communication with your customers to the next level!

Are you tired of searching forthe customer data or business partner manually from the CRMsystem while they are already telling you their concern?

Phone Connect stands for the integrationof telephony and EDP (Computer Telephony Integration). Phone Connect linkstelephone numbers (also email addresses for Microsoft Teams) with any data on your business partners. When a customer calls, all relevant data, such as open sales quotes and orders, existing invoices, etc. aredisplayed directly in Microsoft Dynamics 365 Business Central on a so called Phone Connect Call-In Card. The employees are always well informedwithout having to search for the necessary data records in Dynamics 365 Business Central manually.

What makes Phone Connect the way to go:

• Direct display of contact information on incoming calls
• Complete integration into your CRM system enables the logging of telephony entries and calls to be made directly from Dynamics 365 Business Central
• Access to relevant Business Central areas with one click of a button
• Faster response and information options
• Increase in productivity and customer satisfaction
• Record call notes directly on the call card
• High return on investment thanks to short implementation times
• Clear and convenient information provision for incoming or outgoing calls thanks to the direct display in Dynamics 365 Business Central
• More time to focus on the essential tasks
• Connection of Microsoft Teams and integration of all TAPI-enabled telephone systems
• Innovative Smart Connect Technology for an easy configuration

Start to know who is calling – and why

Get Phone Connect Tray Application here: Download

Supported Editions:

This app supports both the Essential and Premium editions of Microsoft Dynamics 365 Business Central.

Supported Countries:

Albania, Algeria, Angola, Argentina, Australia, Austria,Bahrain, Bangladesh, Belgium, Bosnia and Herzegovina, Botswana, Brazil,Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia,Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, FaroeIslands, Finland, France, Georgia, Germany, Greece, Greenland, Guatemala, Honduras, Hong Kong SAR, Hungary,Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan,Kenya, Korea, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco,Mongolia, Montenegro, Morocco,Myanmar, Netherlands, New Zealand, Nicaragua, Nigeria, North Macedonia, Norway,Oman, Pakistan, Panama, Paraguay,Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia,Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Tunisia,Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay,Vietnam, Zimbabwe

Supported Languages:

German (Germany), English (United Kingdom)